Frequently Asked Questions

*Compared to widely available cotton pillowcases with 220-360 thread count.

We spend a third of our lives in bed. In laboratory testing, slipsilk™ pillowcases were shown to absorb significantly less face cream than cotton pillowcases*, so they can help keep your skin’s moisture and valuable face and hair products where they belong, on your face and hair. Slipsilk™ was also shown to create 43% less friction on average*, which can reduce stretching and tugging on delicate facial skin.

*Compared to widely available cotton pillowcases with 220-360 thread count.

Ever woken up with a sleep crease? As skin ages, it loses elasticity and sleep creases - which are caused by friction and pressure on facial skin - can become more pronounced and longer-lasting. While the creases usually go away later that day, they can be gradually ‘ironed in’ over the years.

Sleeping on silk is a great expert beauty tip and a long-time beauty secret. Slipsilk™ has been shown to reduce friction by 43% on average*, allowing skin to glide along the pillow, which can reduce pressure on creased skin.

*Compared to widely available cotton pillowcases with 220-360 thread count.

We operate on the premise that our customers want their product as quickly as we do when we shop online i.e. ASAP!

We’re constantly working with the biggest and the best logistics companies in the world in order to offer our customers exactly that.

For details, refer to our Shipping Policy page.

We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.

Please send all refund/return enquiries to returns@slip.com.

If you receive a damaged or faulty item, please contact us within 14 days of delivery for a replacement.

If you change your mind and wish to exchange an item for a different colour, that's no problem. To be eligible, your item must be returned within 60 days of purchase. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. The goods must be unused, in the same condition you received them in and they must also be in the original packaging. We will charge a small freight fee to dispatch your replacement, depending on your location.

We take quality very seriously. Our products are made with the finest materials available anywhere in the world. If you are unsatisfied in any way, please contact us at hello@slip.com and one of our friendly staff will get back to you ASAP.

We’re unable to offer gift wrapping at this time, however slip™ pillowcases do come packaged in a lovely gift box and make the perfect present.

Traditional pillowcases don't 'slip' causing damage to hair and delicate facial skin. Slipsilk™ allows your skin to glide, whereas cotton scratches and tugs on delicate facial skin, resulting in premature stretching and sleep-creases. Synthetic satin is a poor petroleum based substitute for real silk.

Read more about the benefits of sleeping on a Slipsilk™ pillowcase in the benefits section.

All silk pillowcases are not created equal. Watch out for toxic dyes and false claims of momme (fabric weight/thickness).

The founders of slip™ have personally travelled the world in search of the very best silk money can buy. We work closely with our suppliers to ensure that fair workplace practices are enforced and that only the highest quality materials are used. Made from pure mulberry silk with a thickness of 22 momme, slip™ pure silk pillowcases are the very best available anywhere in the world.

Beware of imitations.

Slip™ was founded in 2004. We are a family owned and operated business. Quality and customer service are our top priorities. After ten years of supplying hundreds of stockists across our home country of Australia, we are very excited to now be supplying the world.

Anyone with a head and a pillow!

Kids, mothers, fathers, grandmas, celebrities and everyone in between love sleeping on a slip™ pillowcase.

We are very proud of our loyal slip™ squad, some of whom have been sleeping on slip™ pillowcases since 2004!

Absolutely. We work very closely with our suppliers to ensure that they meet the most stringent international standards.

Sadly the same can not be said for other silk suppliers. If you purchase a cheaper silk pillowcase online or in-store, you may not know what you’re really buying.

We work with one of the largest and longest running silk suppliers in the world. They take great pride in the quality of silk they produce.

It is with silk as it is with many things in life; you get what you pay for.

Momme is an old imperial measurement indicating the weight of the silk. The thicker or heavier the silk, the more it drapes, the softer it feels and the longer it lasts.

Unfortunately, less reputable suppliers measure the momme at different stages during the production process, rather than at the end. In other words, they claim a certain momme count but it’s false.

Slip™ customers have remarked time and again how amazed they are by the difference. We guarantee our measurement of 22 momme.

Slip™ pillowcases are available in two sizes. We have a standard international/queen size of 20” x 30” (51cm x 76cm) and a king size of 20" x 36" (51cm x 91cm). While we’d like to cater to everyone’s needs, these sizes are the most popular across all international markets.

If you would like to see us include a different size in our range, please feel free to contact us. Our company has grown over the years in direct response to customer feedback.